Refund Policy

🕒 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, the item must be:

1) In the same condition as received

2) Unused, with tags, and in original packaging

3) Accompanied by proof of purchase

Once approved, we’ll send a prepaid return shipping label along with instructions. Please note: returns sent without approval won’t be accepted.

📩 Contact us any time at [email protected] for assistance.

🛠 Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, just send us a quick message — we’ll sort it fast with a replacement or refund, no hassle.
We stand behind the durability of our products, and that includes dog-tested ones too.

💳 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

🚫 Chargebacks / Disputes

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are among the best in the industry.

We are on your team — we respond quickly and will do all we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft.

If you have not received a product, or have an issue with a product that you did receive, please contact us — we will help you resolve your issue.

Please do not file chargebacks for issues that we can resolve together.

Thank you for shopping with us! 🐾